Inbox & messages
Handle support tickets in the Help desk
Handle customer support requests with priorities, targets and saved replies.
The steps at a glance
Step 1 of 4
In the menu on the left, tap Help desk. On a phone, tap the ☰ menu button at the top first.
Tap New request, fill in Subject and What do they need?, then Create request.
Open a request. Choose Reply to customer or Internal note, type, and send. Use Insert a saved reply for common answers.
Under After sending, pick Then: mark solved or Then: wait for customer.
✅ How do I know it worked?
- The request moves to Solved and the customer gets your reply by email.
⚠️ Common mistakes
ProblemEmails to support@ don't create requests.FixForward your support address to the address in Settings → Help centre → Requests by email.