1. The service
CompanyFlowHQ provides hosted tools for lead capture, customer relationship management, email marketing, optional WhatsApp and SMS automation, team administration and HR workflows. Some functions depend on third-party accounts, approvals and charges. The service is provided by CompanyFlowHQ is a trading name of Any Media Boost Ltd, a company registered in England and Wales, company number 17492797. Registered office: 117 St Paul’s Avenue, Harrow, HA3 9PT, United Kingdom. In these terms, “CompanyFlowHQ”, “we” and “us” mean Any Media Boost Ltd.
2. Business use only
CompanyFlowHQ is for business use. By signing up you confirm you act for a business, not as a consumer.
3. Accounts and authority
You must provide accurate information, protect account credentials and promptly remove access for people who should no longer use the workspace. A workspace owner confirms they are authorised to act for the organisation and to invite team members.
4. Lawful communications
You may contact people only when permitted by applicable privacy, direct-marketing and telecommunications law. You are responsible for consent, suppression lists, message content, approved WhatsApp templates and honouring opt-outs. CompanyFlowHQ may restrict sending that threatens deliverability, safety or provider rules.
5. HR and sensitive information
You are responsible for deciding what employee and applicant information is appropriate to store, setting correct user permissions and meeting employment and data-protection duties. CompanyFlowHQ does not provide legal, tax, payroll or employment advice.
6. Plans, trials and third-party charges
Published plan limits apply to each workspace. Any trial may end or convert only after clear notice and checkout authorisation. Advertising spend, Twilio, Meta, Google, email-provider and other third-party fees are separate unless a written plan states otherwise.
Referral programme. Give a month, get a month: when a workspace you refer signs up with your link and starts paying, you each get one month of your own plan free, as a credit on your next bill. Credit is given once per referred paying workspace, a monthly limit may apply, and credit has no cash value and cannot be transferred. You cannot refer yourself, your own organisation or another workspace you control. We may withhold or remove credit where we reasonably suspect abuse, and we may change or end the programme at any time; credit already earned will still be honoured.
7. Plans, billing and cancelling
- Renewal. Paid plans renew automatically, monthly or annually depending on the billing period you chose, until you cancel.
- Cancelling. You can cancel at any time in Settings → Plan & billing. There are no long-term contracts or cancellation fees. Your access continues until the end of the period you have already paid for.
- Refunds. We do not give refunds for part of a billing period or for unused time on an annual plan, except where these terms or our Data Processing Agreement say otherwise or the law requires it.
- Changing plan. You can upgrade or downgrade at any time in Settings → Plan & billing. Our payment provider, Stripe, works out the difference.
- Prepaid credit and AI credits. Credit you buy as a top-up (for calls, texts and add-ons, or AI credit packs) does not expire. Bonus, welcome and referral credit is free, has no cash value and expires on the date shown when it is given. Monthly included allowances reset each month and do not roll over. Paid credit is non-refundable except where the law requires.
- Failed payments. If a payment fails we email the workspace owner and the workspace keeps working for 7 days so you can update your card. If payment still hasn’t been made, the workspace becomes read-only: you can sign in, see and download everything, but not make changes. We keep your data for 90 days from that point and email you before it could be removed. After that our team reviews it and deletes it within 30 days.
- Price changes. We will give you at least 30 days’ notice by email of any price change. It applies from your next renewal after the notice period, and you can cancel before then if you don’t want to continue.
- VAT. We are not currently VAT registered, so no VAT is charged. If that changes we’ll tell you before VAT is added.
8. Acceptable use
Do not use CompanyFlowHQ for spam, unlawful discrimination, deception, malware, harassment, scraping without permission, credential theft or unauthorised access. Do not interfere with service security, exceed documented rate limits or resell access in a misleading way.
Marketing messages and calls (PECR). You must follow the Privacy and Electronic Communications Regulations 2003 and any law that replaces them. In particular:
- Only send marketing emails or text messages to individuals (including sole traders and some partnerships) when they have given consent, or when the “soft opt-in” applies because they are an existing customer who was given a chance to opt out.
- Include a clear, free way to opt out in every marketing message, and act on opt-outs promptly.
- Do not make marketing calls to numbers registered with the Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) unless that person or business has told you they are happy to receive your calls.
Call recording, screen recording and screen sharing. If you record calls, ask someone to record their screen, or share or view a screen live, you must tell the people involved before it starts, have a lawful basis for it, and use and keep the recordings only as the law allows. Use the recording notice we provide, or your own, whenever you record calls.
9. WhatsApp fair use
If you connect a WhatsApp Business number, you agree to the WhatsApp fair-use rules below. The workspace owner accepts them in the app before connecting WhatsApp, and we keep a record of who accepted which version and when.
- Only message people who have agreed to hear from you on WhatsApp, and keep a record of how and when they agreed. Replies to people who messaged you, and reminders or confirmations about something they asked for, are fine.
- Honour STOP straight away. When someone opts out, you must not message them for marketing again unless they opt back in themselves.
- Do not sell or promote anything the WhatsApp Business Messaging Policy or WhatsApp Commerce Policy does not allow.
- Do not use bought, rented, shared or scraped lists of phone numbers.
- Any Media Boost Ltd may limit, queue or pause WhatsApp sending from your workspace at any time (for example when Meta lowers your number’s quality, reports spam or restricts the account) to protect your number, our platform and every other customer. Marketing messages and bulk sends may be locked during a free trial.
10. Availability and changes
The service is provided “as is” and “as available”. We aim to provide a reliable service, but we don’t guarantee that it will be uninterrupted or error-free. Third-party APIs can change, reject messages or require verification. We may make proportionate changes for security, law, performance or product improvement and will give reasonable notice of material changes where practical.
11. Your data and exports
You retain rights in data you lawfully submit. You permit CompanyFlowHQ and its processors to use it only to operate, secure and support the service. Workspace owners can download a copy of their workspace data in Settings → Your data. Verified deletion requests may be subject to necessary legal or security retention.
Data processing. Where you use CompanyFlowHQ as a business, our Data Processing Agreement forms part of these terms. It sets out how we process personal data on your behalf under UK GDPR Article 28, and lists our sub-processors. If the DPA and these terms conflict on data protection, the DPA wins.
12. Liability
To the fullest extent permitted by law, CompanyFlowHQ is not responsible for lost advertising spend, provider suspension, undelivered communications, decisions based on dashboard data or indirect loss.
Subject to the paragraph below, our total liability to you in any 12-month period is limited to the fees you paid us in that period.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
Your responsibility for your content. You will compensate us for any reasonable losses, costs (including reasonable legal costs) and claims we suffer because of content you store in CompanyFlowHQ, or messages, calls or recordings you send or make through it, that break these terms or the law.
13. Contact and governing law
Contact support@companyflowhq.com or write to Any Media Boost Ltd, 117 St Paul’s Avenue, Harrow, HA3 9PT, United Kingdom. These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights.