Publish your own help centre for customers

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Publish your own help centre for customers

Publish your own help articles so customers can find answers without asking.

Where to find it: Help desk → Help centre articles Owners and admins 6 min

The steps at a glance

Step 1 of 5

In the menu on the left, tap Help desk. On a phone, tap the ☰ menu button at the top first.
Tap Help centre articles, then New article.
Add a Title, pick a Topic, write the article and a Short summary.
Tap Publish. Use Save draft if it's not ready.
Find your help centre link in Settings → Help centre → Your links.

✅ How do I know it worked?

Tap View live — your article is on your public help centre.

⚠️ Common mistakes

ProblemCustomers still see an old version.FixTap Save & keep live after editing a published article.