Troubleshooting
Emails are not sending
Emails aren't arriving? Work through these checks in order.
The steps at a glance
Step 1 of 4
Open Settings → Connect your accounts. On Email, tap Send a test. Read the result.
For Mail: open Mail → Email settings → Mailboxes and tap Test next to your mailbox.
Open the lead → Emails. The status shows Sent, Bounced, Queued or Not sent.
Ask the person to check spam / junk, and to add your address to their contacts.
✅ How do I know it worked?
- The test says it worked and the email status is Sent (or Opened).
⚠️ Common mistakes
Problem“The email server rejected the password.”FixGmail, iCloud, Yahoo and Zoho need an app password. Microsoft needs Sign in with Microsoft.
ProblemStatus Bounced.FixThe address is wrong or full. Check the spelling with the customer.
ProblemSending from a Gmail address through Resend.FixResend can only send from your verified domain.
ProblemToo many emails today.FixMailboxes have daily limits (Gmail about 450). Use Email Marketing for big sends.