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Inbox & messages

Connect your Gmail mailbox

Connect a Gmail or Google Workspace mailbox using a Google app password.

Where to find it: Mail → Add mailbox (or Settings → Email → Add mailbox) For everyone 5 min

Before you start

  • 2-Step Verification is on for the Google account (Google needs it for app passwords).

The steps at a glance

1Open Mail2Add mailbox3Your address4Make an apppassword5Paste it andconnect
Step 1 of 5
  1. In the menu on the left, tap Mail. On a phone, tap the ☰ menu button at the top first.

    companyflowhq.com/mailCompanyFlowHQInboxCallsHelp deskMailUploadsTeam chatLive chatMailSearch ⌘KMenuInboxCallsHelp deskMailUploadsTeam chatLive chat
  2. Tap Add mailbox (or Connect a mailbox).

    companyflowhq.com/mailCompanyFlowHQInboxCallsHelp deskMailUploadsTeam chatLive chatMailSearch ⌘KAdd mailboxMailAdd mailbox
  3. Type your Email address and Name people see. Under Who uses it, pick Just me or My team. Tap Continue.

    companyflowhq.com/mailCompanyFlowHQInboxCallsHelp deskMailUploadsTeam chatLive chatMailSearch ⌘KEmail addressyou@gmail.comJust meMy teamContinueMailEmail addressyou@gmail.comJust meMy teamContinue
  4. Open myaccount.google.com/apppasswords. Type a name like CompanyFlowHQ and press Create.

    myaccount.google.com/apppasswordsCompanyFlowHQWebsiteAutomationsEmail Market…Team & HRIntegrationsSettingsGuidesGoogle AccountSearch ⌘KApp passwordsApp nameCompanyFlowHQCreateGoogle AccountApp passwordsApp nameCompanyFlowHQCreate
  5. Copy the 16-letter password Google shows, paste it into App password, then tap Test and connect.

    companyflowhq.com/mailCompanyFlowHQInboxCallsHelp deskMailUploadsTeam chatLive chatMailSearch ⌘KApp passwordabcd efgh ijkl mnopTest and connectMailApp passwordabcd efgh ijkl mnopTest and connect

What the code looks like

What it looks like Google app password
abcd efgh ijkl mnopCopy this part — 16 letters in 4 groupsKeep this private — spaces don't matter
Find it: myaccount.google.com/apppasswordsPaste it: Mail → Add mailbox → App password

Not this: your normal Gmail password — Google blocks normal passwords for email apps.

✅ How do I know it worked?

  • The mailbox shows under Mailboxes in Email settings, and Test says it works.

⚠️ Common mistakes

Problem“The email server rejected the password.”FixUse the app password, not your normal Google password.
ProblemYou can't find App passwords in Google.FixTurn on 2-Step Verification first. Then search “App passwords” in your Google Account.

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