Troubleshooting
Facebook leads are not arriving
Facebook or Instagram leads not arriving? Check these in order.
The steps at a glance
Step 1 of 5
In the menu on the left, tap Integrations. On a phone, tap the ☰ menu button at the top first.
On Facebook & Instagram lead ads, tap Check connection. Look for red warnings.
If it says disconnected or missing permissions, tap Reconnect and allow everything.
Under Which Pages should send you leads?, make sure the Page running the ad is ticked. Tap Save Pages.
Tap Send a test lead. Then tap Import missed leads to bring in any you missed (90 days).
✅ How do I know it worked?
- It works! Test lead received. and the missed leads are in Leads.
⚠️ Common mistakes
ProblemThe ad runs from a different Page.FixTick that Page too — leads arrive per Page.
ProblemSomeone else in your team connected Facebook and then left.FixReconnect with your own Facebook login (you must be a Page admin).
ProblemFacebook's CRM access setting blocks us.FixIn Meta Business Suite → Integrations → Leads access, allow CompanyFlowHQ.