Security & account
Change the email you sign in with
Your sign-in email is fixed, so nobody can quietly take over your account. Here's how to move to a new address.
Before you start
- Staff: your manager. Owners: a few minutes to contact support.
How it works
How it works, step by step
- You → Owner or admin: Ask to be added again with your new email
- Owner or admin → CompanyFlowHQ: Add person with the new email
- CompanyFlowHQ → Your new email: Sends a private invitation (7 days)
- Your new email → You: You open it and set up your login
- Owner or admin → CompanyFlowHQ: Disable login on the old address
The steps at a glance
Step 1 of 4
Tap your name at the top right, then My profile. Sign-in email shows the address you use.
Ask your manager to open Team & HR → Add person with your new email. Open the new invitation and set up your login.
Once the new login works, your manager taps Disable login next to the old one in Logins.
If you're the owner, ask for help: tap Still stuck? Contact support in the Help assistant and say which address you want.
✅ How do I know it worked?
- You sign in with the new email and see the same workspace.
⚠️ Common mistakes
ProblemYou only want to sign in with a different Google or Microsoft account.FixNo need to change anything: link it in Settings → Security → Sign-in methods.
ProblemYou signed up again with the new email and got an empty workspace.FixThat's a separate company. Use an invitation from your workspace instead.