English · සිංහල · தமிழ்

Guides › Troubleshooting

Troubleshooting

Contact CompanyFlowHQ support

Couldn't find it in the guides? Send a message to the CompanyFlowHQ team from the Help assistant. We reply by email.

Where to find it: Help assistant → Still stuck? Contact support For everyone 2 min

Before you start

  • You're signed in. Never send passwords, codes or card numbers.

How it works

How it works, step by step

  1. You → CompanyFlowHQ: Tap Still stuck? Contact support
  2. CompanyFlowHQ → CompanyFlowHQ support: Your message goes to our help desk
  3. CompanyFlowHQ support → Your email inbox: We reply by email
  4. Your email inbox → You: Follow the request from the link

The steps at a glance

1Ask the assistantfirst2Contact support3Send it
Step 1 of 3
  1. At the bottom of any page, type your question in Ask a question and tap Ask.

    companyflowhq.com/appCompanyFlowHQCommand Cent…LeadsInboxCallsHelp deskMailUploadsCommand CentreSearch ⌘KAsk a questionMy Facebook leads stoppedAskCommand CentreAsk a questionMy Facebook leads stoppedAsk
  2. Tap Still stuck? Contact support. Your question is copied in — add what you tried.

    companyflowhq.com/appCompanyFlowHQCommand Cent…LeadsInboxCallsHelp deskMailUploadsCommand CentreSearch ⌘KStill stuck? Contact supportCommand CentreStill stuck? Contact support
  3. Tap Send to support. You'll get an email with a link to follow the request.

    companyflowhq.com/appCompanyFlowHQCommand Cent…LeadsInboxCallsHelp deskMailUploadsCommand CentreSearch ⌘KWhat do you need help with?Leads stopped on Monday…Send to supportCommand CentreWhat do you need help with?Leads stopped on Monday…Send to support

✅ How do I know it worked?

  • You see “Sent. We'll reply by email.” and get a confirmation email.

⚠️ Common mistakes

ProblemIt says to email us instead.FixTap the email address shown — it opens your email app with your question ready.
ProblemShowing the problem is easier than writing it.FixRecord your screen (see Record your screen to show a problem) and mention it in your message.

Related guides

Sign in to try it